What is personal information?
- The purpose of this document is to outline Central and Southern Qld Training Consortium Ltd’s (CSQTC’s) policy, explain how it will affect our clients and how their personal details are used and protected. The Privacy Act and the National Privacy Principles (NPPs) apply to the collection, use and disclosure of an individual’s personal information relating to companies or businesses.
What is sensitive information?
- In simple terms it means any information relating to an individual that is held in a record by an organisation, e.g., name and address.
How and why CSQTC collects your personal information
- Sensitive information is personal information such as health information and information about personal attributes such as ethnic or racial origin, membership of organisations such as trade unions, religious or political affiliations.
Protection and security of your personal information
- Information is usually collected by phone, email, questionnaire and at personal meetings. The information gathered is necessary to assist CSQTC in its function of providing training programs and services.
- CSQTC needs your consent in order to use your information, in accordance with the Privacy Act and the NPPs. In some instances, if you do not provide consent, we may be unable to assess or process your information to provide you with the programs or services you require.
Disclosure of your personal information to other parties
- CSQTC maintains the confidentiality and security of your personal information by restricting access to those staff and service providers required to provide management and administration services. A range of security measures is also in place designed to prevent the misuse, unauthorised access, modification or disclosure of your personal information.
- It may be necessary for CSQTC to disclose your personal information to certain third parties in the managing and administering of your vocational training program. Examples of the types of organisations to which we may disclose your information include:
- other members of the staff and our GP Supervisors for the purpose of implementing your training program;
- organisations undertaking compliance reviews of the business or reviews of the accuracy or completeness of the information;
- organisations providing: our mailing services;
- maintenance of our information technology systems; and printing of our standard documents and correspondence;
- exchange of information with authorised institutions such as General Practice Education and Training Ltd and the Royal Australian College of General Practitioners;
- Australian College of Rural & Remote Medicine;
- General Practice Supervisors’ Association;
- General Practice Registrars’ Association;
- Queensland Rural Medical Support Agency;
- Board of Directors of CSQTC.
What to do if you have a Privacy Complaint
- CSQTC endeavours to ensure that any individual or organisation to which it discloses your personal information, has appropriate privacy protocols in place. Where you wish to authorise any other parties to act on your behalf, or to receive information, please notify us in writing.
- CSQTC does not supply, sell or rent its clients’ information to any unrelated third parties for the purpose of those third parties marketing their products or services to you. However CSQTC will disclose your personal information in circumstances where it has statutory obligations or is required by law to do so.
Quality of your information
- CSQTC is committed to resolving your privacy complaint as quickly as possible and has procedures in place to help resolve any problems or complaints efficiently. Its aim is to assist you by reaching a satisfactory solution as soon as possible.
- CSQTC may also exercise its right to deny access to particular information in certain circumstances, such as when legal proceedings may have commenced. If access to your personal information is denied, CSQTC will explain the reasons why.
How long is your personal information kept?
- CSQTC relies on the correctness of the information you supply. Please contact CSQTC if any of your personal information is incorrect, has changed or requires updating.
For further information
- Your personal information is kept as long as it is required to provide the training services that you receive via CSQTC. It will then be archived in our filing system for a further fifteen years.
End of Policy Statement
- If you have any questions about privacy, wish to access your information, are concerned about privacy at CSQTC or wish to complain about your specific situation, please telephone on (07) 35528101 and ask to speak with the Chief Executive Officer.
Published Date: February 6, 2007
Printed from http://www.csqtc.qld.edu.auindex.php?action=view&view=12530&pid=12530
© Central and Southern Qld Training Consortium